Returns & Exchanges

At Portronics, we strive to ensure your complete satisfaction with every innovative gadget you purchase. If you are not entirely happy with your electronics, our hassle-free return policy allows for exchanges or refunds within 7 days of delivery for eligible items.

Return Process

• 1.
  Initiate Request

  Visit our Support portal and enter your order ID and registered email address to start the return or replacement process.

• 2.
  Quality Verification

  Upload clear images or a short video of the product showing the issue or the intact packaging to help our technical team validate your request.

• 3.
  Reverse Pickup

  Once approved, we will arrange a free reverse pickup from your address; please ensure the item is packed in its original box with all accessories and manuals.

• 4.
  Refund or Replacement

  After the product reaches our warehouse and passes the final quality check, we will initiate your refund to the original payment method or dispatch your replacement within 48 hours.