Frequently Asked Questions
Everything you need to know about your Portronics experience.
What is the standard delivery timeline for my order?
Most orders are processed within 24 hours and typically reach our customers within 3 to 5 business days depending on the shipping location.
How can I track the status of my shipment?
Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your package in real-time.
What is the warranty policy on Portronics electronics?
All our products come with a standard 12-month manufacturer warranty covering any functional defects or technical issues.
Can I return a product if I am not satisfied?
Yes, we offer a 7-day return policy for unused products in their original packaging if they do not meet your expectations.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for select pin codes.
How do I claim a warranty for a faulty device?
You can raise a support ticket on our website or visit the nearest authorized service center with your original invoice to initiate a warranty claim.